Since 2020, we've partnered directly with over 45 iCIMS customers and supported more than 600 iCIMS customers through our vibrant online learning community.

Through this journey, we’ve learned that achieving true transformation in talent acquisition technology requires a holistic approach—one that blends technical expertise, strategic insight, and ongoing support.

At IRD, our Professional Services division—staffed entirely by full-time, U.S.-based W2 employees—delivers all of these essential elements:

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Consultative Expertise with Practical Experience

Our frontline consulting team members have all worked as iCIMS system administrators and recruiters, giving them firsthand knowledge of talent acquisition processes and software. This combination of technical and functional expertise allows us to deeply understand your challenges and create actionable, strategic solutions.

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Deep Technical Expertise

Our team benefits from the expertise of Vivian Larsen, a former iCIMS primary resource for global accounts, bringing unparalleled platform knowledge. Vivian's mastery extends beyond implementation to a strategic understanding of talent acquisition systems, ensuring our clients receive tailored, impactful solutions.

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Exclusive Focus on iCIMS

Unlike many consulting firms that work across multiple platforms, IRD takes a focused approach—our team is dedicated exclusively to iCIMS. This singular expertise allows us to cultivate an unparalleled depth and breadth of experience, ensuring our clients receive expert guidance from specialists who truly understand the platform inside and out.

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A Comprehensive Support Ecosystem

Success doesn't stop at implementation. Our vibrant System Admin Insights community delivers ongoing value through weekly group solutioning calls, consultant-hosted office hours, and exclusive access to proprietary training resources drawn from our extensive implementation experience. This comprehensive support system gives iCIMS administrators both the peer network and expert guidance needed to maximize their system's potential.

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Rapid Response Capability

Unlike traditional implementation partners who operate on rigid timelines, IRD delivers immediate engagement without lengthy queues or delays. Our flexible staffing model and direct access to senior expertise enable us to meet urgent deadlines while maintaining quality. This agile approach ensures swift resolution of complex challenges, setting us apart from standard iCIMS Professional Services engagements.

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Dashboard Excellence & User Experience

While many implementers treat dashboards as an afterthought, we recognize them as critical to system adoption and ROI. Our approach focuses on creating intuitive, role-specific interfaces for recruiters, hiring managers, and executives. Through strategic metrics visualization and thoughtful dashboard design, we consistently drive higher user adoption rates and enable data-driven decision making. For samples, click here.

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True Independence and Focus

Unlike many partners in the iCIMS ecosystem, we maintain complete independence from vendor influence, accepting no referral fees or incentives. This autonomy allows us to provide unbiased, business-focused recommendations that prioritize your success over conventional approaches. Our track record includes declining projects we don't believe will succeed - a testament to our commitment to meaningful outcomes rather than billable hours.

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A Team of Responsible AI Superworkers

IRD combines deep iCIMS expertise with innovative AI adoption. They optimize client platforms through data-driven improvements while leveraging AI tools responsibly to quantify business impact. This approach maintains data privacy and security while dramatically reducing analysis time, enabling rapid demonstration of ROI through automated calculations and metrics translation.

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