Since 2020, we've partnered directly with over 45 iCIMS customers and supported more than 600 iCIMS customers through our vibrant online learning community.

Through this journey, we’ve learned that achieving true transformation in talent acquisition technology requires a holistic approach—one that blends technical expertise, strategic insight, and ongoing support.

At IRD, our Professional Services division—staffed entirely by full-time, U.S.-based W2 employees—delivers all of these essential elements:

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A Dedicated Team of Full-Time Experts

We are a team of full-time iCIMS specialists—not contractors—delivering consistency, seamless collaboration, and deep expertise.

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Consultative Expertise with Practical Experience

Our consultants are all former iCIMS admins and recruiters, blending hands-on TA experience with deep iCIMS technical expertise.

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Deep Technical Expertise

Our team includes former iCIMS global accounts expert Vivian Larsen, providing unmatched platform knowledge and strategic insight.

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Exclusive Focus on iCIMS

We specialize exclusively on iCIMS, ensuring expert guidance from specialists who deeply understand the platform.

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A Comprehensive Support Ecosystem

Our System Admin Insights community offers consultative support, live solutioning calls, and exclusive networking resources.

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Rapid Response Capability

We provide immediate engagement, meeting urgent client needs without delays or rigid timelines.

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Dashboard Excellence & User Experience

We design intuitive iCIMS dashboards that drive adoption, improve user experience, and enable data-driven decisions

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